SHIPPING & DELIVERY POLICY

Last updated: September 2026

Kitzonefootball delivers throughout Brazil, aiming to provide security, convenience and transparency throughout the entire delivery process.

1. Free Shipping

Kitzonefootball offers free shipping throughout Brazil, subject to the conditions displayed at the time of purchase.

The free shipping offer may be subject to specific conditions, promotional campaigns or regions, as indicated on the website when the order is placed.

2. Dispatch Time

Once payment has been confirmed, the order will be prepared and dispatched for delivery.

The dispatch time may vary depending on product availability and the volume of orders received.

The customer will be notified when the order has been dispatched and, where available, will receive a tracking number to monitor the delivery.

3. Delivery Time

The estimated delivery time will be provided at checkout and may vary depending on:

• delivery address;
• shipping method used;
• delivery company responsible for the shipment;
• public holidays and weekends;
• weather conditions;
• periods of high demand;
• any unforeseen logistical circumstances.

The delivery period begins after payment has been confirmed and the order has been dispatched, in accordance with the conditions presented at the time of purchase.

4. Tracking

After dispatch, where tracking is available, the tracking number will be provided to the customer so that they can monitor the delivery.

Tracking information is updated by the carrier or postal service and may take some time to appear after the order has been dispatched.

5. Incorrect Address

The customer is responsible for checking the delivery details before completing the purchase.

If an order is returned to Kitzonefootball due to an incorrect, incomplete or insufficient address provided by the customer, any re-delivery may be subject to confirmation and, where applicable, payment of a new shipping fee.

6. Delivery Delays

Kitzonefootball monitors dispatched orders and will seek to assist customers in the event of delivery delays.

Where a delay is caused by circumstances beyond Kitzonefootball's control, such as carrier operational issues, strikes, adverse weather conditions, access restrictions or other exceptional circumstances, the company may need to rely on the information and timescales provided by the carrier to resolve the matter.

7. Order Not Received

If the tracking information indicates that an order has been delivered but the customer has not received it, we recommend contacting Kitzonefootball as soon as possible.

Our team may request additional information and carry out an investigation with the carrier responsible for the delivery.

8. Checking the Order Upon Delivery

We recommend that customers check the packaging and product upon delivery.

If there are any visible signs of tampering, damage or other irregularities, the customer should report the issue and contact Kitzonefootball for further assistance and instructions.

9. Changing the Delivery Address After Purchase

Once an order has been confirmed, a change to the delivery address cannot be guaranteed.

If the order has not yet been dispatched, Kitzonefootball may assess whether the address can be changed, provided that the necessary information is supplied by the customer and the change is technically possible.

10. Customer Support

For any questions regarding shipping or delivery, customers may contact Kitzonefootball through the customer support channels provided on our website.

Kitzonefootball will endeavour to provide up-to-date information regarding the status of the order and assist with resolving any issues relating to delivery.